Built for CMS GUIDE Model participants
Care navigation that actually gets done.
GentleNext is the software layer for CMS GUIDE dementia programs. Navigators spend their time with families, not documentation. Programs see every billable moment and every compliance attestation.
Navigator console (left) + family PWA card (right). Real product screenshots on the features below.
Designed for GUIDE-participating programs
- Your program here
- Your health system here
- Your FQHC here
- Your aging-services org here
The GUIDE model is a huge opportunity. And a documentation tax.
Three groups feel it first.
Navigators burn out on documentation.
SOAP notes, tier changes, contact logs, training hours. Today the tools force them to type twice and leave the room feeling behind.
Families get portals, not partners.
Caregivers need one calm sentence at 2am, not a password reset. Hospital portals weren't built for the adult daughter handling everything.
Programs can't prove they earned their G-codes.
GUIDE billing hinges on documented contact cadence, attestations, and assessments that map to G-codes. Most teams reconstruct that evidence manually each quarter.
Software that respects both your navigators and your auditors.
Not a feature tour. Three moments the software was built around.
Draft in 2 seconds. Review in 20.
Every contact closes with a SOAP draft, ready for the navigator to edit. Banned-phrase guards keep clinical-advice language out. Every call is logged against the enrollment with prompt + model versions so a reviewer can retrace the decision two years later.
One card. One next step. No password.
Caregivers open the app at 2am. They see one calm sentence, one primary action. Large type, 56×56 tap targets, no streaks, no dark patterns, no red. Installable offline-first so the sentence still shows up when the WiFi doesn't.
Every contact, every G-code, every attestation.
Eligibility checks at intake. Tier-aware contact cadence monitoring. Monthly DCMP billing that runs idempotently and exports to a CSV that matches the CMS-1500 specification. The quality-measure scorecard is always one click away.
Security & compliance
Everything you need for HIPAA is already on.
PHI never lands in a vendor log. Audit retention is seven years. Your CISO can walk a reviewer through the defense-in-depth without a demo.
BAA
Microsoft (Graph mail, Azure OpenAI), DigitalOcean Managed Postgres, DO Spaces.
Tenancy
Row-Level Security on every tenant table, re-validated per request via a per-request tenant GUC.
Keys
Per-program KMS-wrapped DEKs with lazy unwrap + 5-minute memory TTL + transactional rotation.
Audit
SHA-256 hash-chained AuditLog with a verifier endpoint and per-field encrypted diff log.
Sessions
Family magic-link sessions rotate on auth change; HttpOnly + SameSite=Lax + Secure in prod.
No third-party analytics on family surface
No GA, no Mixpanel, no session replay. First-party telemetry only.
PMPM pricing aligned with your GUIDE attribution.
We charge per GUIDE-attributed beneficiary per month. Flat across tiers. Includes navigator training, launch support, and an initial curated community-resources library seeded for your state.
Pilot
Starter program
Up to 250 beneficiaries. 30-day onboarding. White-glove launch support from the team that wrote the platform.
$TBD per beneficiary per month
Scale
Multi-site health system
Several GUIDE programs on one tenant. Shared resource library. SCIM provisioning. Dedicated staging. Quarterly compliance reviews.
Custom
Real numbers once we know your beneficiary count + track (new or established).
Book a demo
30 minutes. We'll bring the scenarios.
We'll walk the navigator console with your expected tier mix, run the AI doc-assist on a realistic contact, and show you the quarterly reporting + billing export paths. You leave with a compliance brief you can forward to your CISO.
- Response time
- One business day.